• Shipping Policy

  • Processing Times

    • Ready-to-ship products (non-customized):

      Orders placed before 12:00 PM (Beijing Time) on business days will be processed the same day. Orders placed later will be processed the next business day.

    • Customized products (with logo printing):

      ① Digital proof approval takes approximately 2–3 business days.
      ② Once approved, production begins immediately and cannot be canceled.
      ③ Production time varies depending on order quantity and printing complexity, typically 5–10 business days.

  • Returns & Refunds

  • ⚠️ All sales are final. We do not accept returns or issue refunds once an order is placed.

  • Non-returnable Policy

  • Due to the nature of our packaging products and customized manufacturing process, we do not accept returns for:
    • Change of mind
    • Incorrect size, style, or quantity ordered by the customer
    • Delays caused by customs or carrier services

  • Wrong or Damaged Items

  • If you receive incorrect products or if items are damaged during transit, please contact our support team within 7 days of delivery with photos or videos of the issue. After verification, we may offer one of the following solutions:
    • A replacement shipment of the affected items
    • A store credit or discount voucher (non-cashable).


  • Shipping & Delivery

  • • All orders include free worldwide shipping. The shipping cost is already included in the product price.

  • • Delivery time may range from 5 to 20 business days depending on the destination country.

  • Customs, Duties & Taxes

  • International shipments may still be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These charges are the buyer’s responsibility. Failure to pay may result in returned or destroyed parcels, which are not eligible for refunds.

  • Order Changes or Cancellations

  • Order changes or cancellations are only possible within 24 hours of order placement, provided production has not started. Once production begins, orders cannot be modified or canceled.

  • Customized Products

  • For all customized orders, once the design proof is approved, no changes, cancelations, or refunds are possible. Please double-check all design details before approval.

  • Contact Us

  • If you have questions about shipping or an issue with your order, please contact our customer support team:
    • Email: info@cospackbox.com
    • Live Chat: Available on our website
    • Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Beijing Time)